Dawn Ketteringham - Customer Success Manager

Dawn Ketteringham

Customer Success Manager (Business)

Dawn is our Customer Experience magician. She worked for British Airways for 23 years in the Middle East in a commercial leadership role, managing a high-value client portfolio before moving into Customer Experience Consultancy.

Dawn often volunteers, providing support to refugees and during the Kosovo War she was responsible for organising 4 tonnes of aid sent from Edinburgh.

Outside of work Dawn is a mum to a super active 5-year-old and has 2 rescue dogs (Dougal & Florence).

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