Social Good Connect LTD Privacy Notice
Who we are
Social Good Connect Ltd is committed to respecting the privacy rights of all visitors to our website. We are the controller over the personal data we process about you and are committed to protecting your personal data in compliance with data protection laws at all times. We have set out this Privacy Notice what personal data we collect, why we collect it, how we protect it, and to explain your rights.
Personal data we collect
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We collect the following data about you:
- Identity Data: includes your name, e-mail address, contact details and communication preferences collected from you directly when you complete forms on our website; and
- Technical Data: includes information collected through automated technologies or interactions such as your online browsing activities, your IP address (computer internet address) and your approximate location (as determined by your IP address) in conjunction with Google Analytics (more details below).
Our website is not intended for use by children and as such we do not knowingly collect data relating to children.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may not be able to provide you with the requested service but we will notify you if this is the case at the time.
How we protect your data
We are committed to keeping your data secure. We use encryption for web traffic to and from our website and we store any data provided through our website in secure computer systems that only authorised staff have access to.
Our data is backed up and we have secure systems in place to prevent hackers, viruses and similar from accessing our systems and data. We also have a range of policies and procedures for our staff and associates, with ongoing training, to ensure your data is kept safe and only used in accordance with this Privacy Notice.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to Social Good via the internet; any transmission is at your own risk.
How we use your data
We use your Identity Data:
- to provide information, support and services to you;
- to manage customer service interactions with you; and
- to subscribe you to our mailing list and send you relevant information by e-mail.
We use your Technical Data:
- to analyse how our website is used, so that we can improve it and report anonymised visitor numbers and analysis for performance.
We will never sell your personal data.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We may use your Identity, and Technical Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or received services from us and you have not opted out of receiving that marketing.
You can ask us to stop sending you marketing messages at any time by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of engaging services or otherwise requesting information from us.
There are three different sets of data sharing involving personal data collected through our website:
- Identity Data you provide to seek help/support/information/provide feedback/make a complaint – we store this in computer systems provided by third parties for processing, storage and archive purposes.
An exception to this would be where we are required to share your personal data in accordance with law or any regulatory requirement to which Social Good is subject or where we are undergoing a corporate restructure.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
How long we keep your data
We only keep your data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
More specifically, we keep:
- website visitor data (Google Analytics) – we will retain your data for 26 months;
- mailing list subscription – we will retain this data until you unsubscribe from our mailing list (every mailing list e-mail you receive from us will have a link allowing you to easily unsubscribe);
- customer enquiry information – we will retain this for not more than 2 years after you last contacted us – we only keep personal data for the current financial year and the previous financial year.
Transferring data outside of the European Economic Area (EEA)
We are required to tell you if we transfer data outside of the EEA. The data we collect and process is not transferred outside of the EEA.
Legal basis for using your data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances
We generally only rely on your consent to use your personal data in relation to monitoring website usage and sending you direct e-mails through our mailing list, or providing customer care, information or support should you choose to contact us directly through our website. You have the right to withdraw consent to marketing at any time by contacting us.
We also process your data because it is in our legitimate interests that we do so, namely:
- promoting, marketing and advertising our products and/or services;
- sending information to you by e-mail or text message about our products and/or services;
- collating website usage figures and analysis (which are entirely anonymised) for performance reporting and reporting to our funders;
- understanding the behaviour of visitors to our website so that we can improve our website and/or the products and/or services we provide; and
- protecting the Organisation, our staff, associates, partners and clients by taking appropriate legal action against third parties who have committed criminal acts.
We also process your personal data in some circumstances where we need to perform the contract we are about to enter into or have entered into with you for example to fulfil our duties to our customers/clients/service users.
Your legal rights
Under certain circumstances, you have the following rights under data protection laws in relation to your personal data. The rights you can have over your data are as follows:
- Right to be informed about what personal data we hold about you and how we use your data;
- Request correction of any out-of-date or incorrect personal data that we hold about you;
- Right to withdraw consent when we are relying on consent to process your personal data, for example you have the right to opt out of any marketing communications that we may send you. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
- Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you in the following scenarios:
- If you want us to establish the data’s accuracy;
- Where our use of the data is unlawful but you do not want us to erase it;
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; and
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
To exercise any of the above rights please contact: email@example.com
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Third Party Links
This website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy notices and that we do not accept any responsibility or liability for these notices or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these notices before you submit any personal data to these websites or use these services.
You also have the right to lodge a complaint with the Information Commissioner’s Office.
Reviewing and changing how we use data
This Privacy Notice was last updated on 13 February 2020.
We regularly review our use of personal data to ensure that what we do continues to be fair, transparent, safe and legal. The Organisation sometimes change software or technologies, or how we work, and this may result in us changing what data we collect and/or how we use it. We will only use your data for the purposes set out above. If we want to use your data for any other purpose we will contact you and seek your express permission before we conduct any such processing unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We will always seek to minimise the amount of data we collect and use, and to only keep it for as long as we need to.
Whenever any change is made to how we collect or use personal data we will update this Privacy Notice and any other relevant policies.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
How to find out more or to make a complaint
We’ve endeavoured to make this Privacy Notice clear, informative and understandable, but if it is not then please contact us and we shall provide further information as required. We will also look to improve the wording of this Privacy Notice, based on feedback.
To provide feedback, ask for more details or to make a complaint about our collection or use of your personal data then please contact: firstname.lastname@example.org
You can also complain to the Information Commissioner’s Office in the UK (the supervising authority for data protection). To do that please visit their website at https://ico.org.uk/concerns/. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.