Privacy Policy - Social Good Connect

Privacy Policy

Social Good Connect LTD Privacy Notice 

Our website and platform are not intended for use by children and as such we do not knowingly collect data relating to children.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may not be able to provide you with the requested service but we will notify you if this is the case at the time.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances.

Marketing

You will receive marketing communications from us if you have consented to us contacting you for marketing purposes by signing up on our website, our mobile application, or to our platform.  We may also market to you at your work address for marketing purposes in your role as representing your organisation based on our legitimate interest to promote our ideals and objectives. 

You can ask us to stop sending you marketing messages at any time by clicking unsubscribe in any of the emails or emailing any member of the team requesting we do not email you at info@mailbox.

How we protect your data

We are committed to keeping your data secure. We use encryption for web traffic to and from our website and platform and we store any data provided through our website and platform in secure computer systems that only authorised staff have access to.

Our data is backed up and we have secure systems in place to prevent hackers, viruses and similar from accessing our systems and data. We also have a range of policies and procedures for our staff and associates, with ongoing training, to ensure your data is kept safe and only used in accordance with this Privacy Notice.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to Social Good via the internet; any transmission is at your own risk.

Data sharing

There are three different sets of data sharing involving personal data collected through our website, mobile application, and platform:

  • IP Address and approximate location collected through cookies/visitor behaviour – we share this information with Google Analytics (see further details in our cookie policy section below);
  • Personal Data you provide us to seek help/support/information/provide feedback/make a complaint – we store this in computer systems provided by third parties for processing, storage and archive purposes.
  • We use Zudu as our digital partner. They help manage our online platform and provide some support to customers via our online help desk. Their Privacy Notice can be accessed HERE.

We may also require to share personal data where we are required to share your personal data in accordance with law or any regulatory requirement to which Social Good is subject or where we are undergoing a corporate restructure.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

How long we keep your data

We only keep your data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

More specifically, we keep:

  • website visitor data (Google Analytics) – we will retain your data for 26 months;
  • mobile application data – we will retain your data for 26 months where this has not been deleted by you;
  • mailing list subscription – we will retain this data until you unsubscribe from our mailing list (every mailing list e-mail you receive from us will have a link allowing you to easily unsubscribe. If you unsubscribe from our mailing list, minimal details will be kept on our suppression list to ensure you are not contacted in the future. This will consist of your email address);
  • customer enquiry information – we will retain this for not more than 2 years after you last contacted us – we only keep personal data for the current financial year and the previous financial year.

Transferring data outside of the UK

We are required to tell you if we transfer personal data outside of the UK. The personal data we collect and process is not transferred outside of the UK other than in the case of one of our service providers, Campaign Monitor. When delivering services to us Campaign Monitor may transfer the personal data we give them to the US where their servers are.  We have ensured that additional organisational and technical security measures – i.e. Standard Contractual Clauses – are in place to protect any personal data that is transferred outside the UK.  

Cookies 

We use cookies on our website to collect information from visitors. We collect information on pages viewed. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

For our full cookie policy, see here

Your legal rights

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data. The rights you can have over your data are as follows:

  • Right to be informed about what personal data we hold about you and how we use your data;
  • Request rectification of any out-of-date or incorrect personal data that we hold about you;
  • Right to withdraw consent when we are relying on consent to process your personal data, for example you have the right to opt out of any marketing communications that we may send you. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. There will be no charge for providing you with this information, provided your request is not repetitive or excessive.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that if we are required to keep your personal data to comply with our legal or regulatory obligations or legitimate interests in legal proceedings or claims, then we may have to decline your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you in the following scenarios:
    • If you want us to establish the data’s accuracy;
    • Where our use of the data is unlawful but you do not want us to erase it;
    • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; and
    • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information (i.e. it excludes paper files) which you initially provided to us where we obtained consent or where we used the information to perform a contract with you.
  • Enforce your rights in respect of automated decision making and profiling. You have rights in relation to automated decision-making, including profiling, which enable you to ask us not to use your personal data in this way.

To exercise any of the above rights please contact: info@socialgoodconnect.org

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.


We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Third Party Links

Social Good Connect’s website, mobile application, and platform may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy notices and that we do not accept any responsibility or liability for these notices or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these notices before you submit any personal data to these websites or use these services.

Reviewing and changing how we use data 

This Privacy Notice was last updated  in July 2022.

We regularly review our use of personal data to ensure that what we do continues to be fair, transparent, safe and legal. We sometimes change software or technologies, or how we work, and this may result in us changing what data we collect and/or how we use it. We will only use your data for the purposes set out above. If we want to use your data for any other purpose, we will contact you and seek your express permission before we conduct any such processing unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

We will always seek to minimise the amount of data we collect and use, and to only keep it for as long as we need to.

Whenever any change is made to how we collect or use personal data we will update this Privacy Notice and any other relevant policies.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

How to find out more or to make a complaint

We’ve endeavoured to make this Privacy Notice clear, informative and understandable, but if it is not then please contact us and we shall provide further information as required. We will also look to improve the wording of this Privacy Notice, based on feedback.

To provide feedback, ask for more details or to make a complaint about our collection or use of your personal data then please contact: info@socialgoodconnect.org

You have the right to lodge a complaint with the Information Commissioners Office (ICO) if you think we have infringed your rights. The ICO’s contact details are as follows:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113 www.ico.gov.uk

Version: 28th July 2022

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